Spa Consultant & Spiritual Coach

Operational Support 

With over 12 years leading as a group spa director for iconic, bare foot luxury properties such as Necker Island and Ulusaba in the Sabi sands to commercial, corporate hotels across the Harbour group I am well versed in ensuring cohesion and driving revenue successfully. 

My skill set includes:

I support spa owners and managers with practical, results-driven operational solutions, including:

• Streamlining front and back-of-house workflows

• Developing clear SOPs tailored to each department

• Enhancing the guest journey for consistency and service excellence

• Training and supporting staff to elevate performance

• Optimising therapist and room scheduling for maximum efficiency

• Conducting operational and quality audits

• Implementing inventory control and retail management systems

• Ensuring compliance with health, hygiene, and safety standards

• Improving operational costs without compromising quality

• Advising on booking systems and technology integration

• Opening brand new spas - At Virgin Limited Edition I worked with architects and designers to open 2 new hotels

My goal is to create operational foundations that are smooth, sustainable, and aligned with the highest standards of spa excellence.

  • “Helen Cain was been nothing short of transformative for the spa operations at Harbour Hotel. Under her leadership, treatment revenue saw a substantial and sustained increase, driven by her strategic insights, meticulous performance analysis, and her ability to motivate and elevate teams across all levels.

    Helen successfully oversaw 10 spa sites, ensuring that each location not only met but exceeded operational standards. Her natural talent for streamlining processes created improved efficiencies, better guest experiences, and a more engaged and empowered workforce.

    A true collaborator, Helen worked seamlessly with myself and the marketing team to create unified, high-impact campaigns that strengthened brand cohesion across all spas and directly contributed to the impressive growth in our membership base. Her ability to align operational goals with brand strategy was instrumental in achieving consistent success across the group.”

    — Matt Roach, Head of Marketing Harbour Hotels

  • “My professional relationship with Helen spans more than 25 years, beginning as trainers at Virgin Atlantic and continuing through my role as General Manager with Virgin Limited Edition at Kasbah Tamadot and Necker Island. 

    Helen’s visits to the properties as the Group Spa Manager were always invaluable, she had an extraordinary ability to elevate spa services, inspire teams, and ensure the highest standards were consistently met. Her vision and leadership helped create spa experiences that were genuinely world class.”

    - Leesa Jones,

    Former General Manager, Necker Island, Kasbah Tamadot

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